Privacy Policy & Terms
Your privacy, trust, and a safe shopping experience matter to us. Learn how we use your information and understand the terms that apply when you use ElectroShelf.
About This Policy
We collect the name, phone number and delivery details needed to fulfill an order. Email is optional. Payment claims are reviewed only by authorized staff. We never request wallet credentials. Private order links contain a secret access token: keep them safe. Customer data is used for fulfillment and support; marketing requires separate consent. Contact the merchant to request correction or deletion where applicable. Retention periods and the merchant contact must be finalized before launch.
1Information We CollectThe details you provide when you place an order or contact us.
We collect your name, phone number, shipping address and order details to process purchases and provide support. Email is optional. Information submitted in support requests is used to handle that request.
2How We Use Your InformationOrder processing, customer support and a better shopping experience.
We use order information to prepare and deliver purchases, review payment claims, resolve problems and communicate order updates. Marketing requires separate consent.
3Cookies & Local StorageRemembering the products you save in this browser.
Your cart, wishlist and saved articles are stored locally in your browser. Account sessions use cookies. You can clear browser storage at any time; doing so removes locally saved items.
4Payments & BillingPayment claims are reviewed by authorized staff.
Pay only to the receiving account displayed on your secure order page. Transaction information is used to verify receipt. We never request your wallet PIN, password or OTP. Submitting a claim does not automatically mark an order as paid.
5Orders & FulfillmentUsing the right details to prepare your order.
We use the products, variants, quantities and delivery information you provide to process your order. Please check your delivery details before completing checkout.
6Shipping & DeliveryInformation needed to get your order to your doorstep.
The delivery details necessary to fulfill your order are provided for shipping. Current delivery availability, charges and restrictions are calculated at checkout.
7Returns & RefundsOrder information helps us investigate and resolve an issue.
Keep your order reference and contact support through your secure order page if an item is damaged, incorrect or defective. Staff reviews the request and records any approved repair, replacement or manual refund.
8Your Choices & ResponsibilitiesKeep your account and private order links safe.
Private order links contain a secret access token. Anyone with the complete link may access that order, so keep it private. You can manage your cart and wishlist in your browser. Contact support to request correction of your information.
9Data SecurityAccess to payment claims is limited to authorized staff.
Payment claims are reviewed by authorized staff. Keep account credentials and private tracking links secure. Contact support if you believe a private order link or account has been exposed.
10Correction & Deletion RequestsContact the merchant about your personal information.
Contact support to request correction or deletion where applicable. Some order information may need to be retained for fulfillment, payment resolution or applicable recordkeeping requirements.
11Changes to This PolicyPolicy updates will be published on this page.
Check this page for the current policy before placing an order. Contact the merchant if a term or a data practice is unclear.
12Contact InformationOur support team can help with questions about your data.
Use the contact form to reach our support team about privacy or your order. Include your order reference when relevant, and never include passwords, wallet PINs or OTPs.
Still have questions?
Our support team is ready to help with your products, your data, or your order.